MaxPrint guarantees that, should the availability of our network be less than 99% for any given month, we will credit 5.0% of your monthly hosting fees for each 60-minute interval the service is unavailable up to 100% of your monthly hosting fees.
Terms and Conditions of Service Level Agreement
Should network services be unavailable, you must submit a support ticket to our support department and provide the required details of the incident.
A valid SLA claim will result in the appropriate amount of credit, as calculated above, being issued towards your upcoming invoice.
“Uptime” (or Availability) is defined as the network services being up and available and does not extend to any specific software or services unless stated otherwise.
Scheduled maintenance does not count as “downtime”